Terms and Conditions of Service

Introduction

Welcome to the official online platform of Oceanic Bakes. These Terms and Conditions govern your use of our website and the services we offer, including bespoke cake design, artisanal chocolate production, custom dessert tables, corporate gift baskets, confectionery workshops, and wholesale supply. By accessing or using our services, you agree to be bound by these Terms and Conditions in their entirety.

For inquiries, please contact us at 14 Coral Way, Unit 3A, Brighton, East Sussex, BN2 1WF, United Kingdom, or call +44 1273 654321.

1. Acceptance of Terms

Your access to and use of our online platform is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use our services. If you disagree with any part of the terms, you do not have permission to access the service.

2. Services Provided

3. Order Placement and Payment

All orders for custom items or large quantities require a consultation and may be subject to a non-refundable deposit. Full payment is generally required before collection or delivery of products. Pricing for all services and products is subject to change without prior notice. Special dietary requirements must be communicated at the time of order placement; while we take precautions, we cannot guarantee completely allergen-free products due to shared kitchen facilities.

4. Cancellations and Refunds

Cancellation policies vary depending on the service and lead time. Bespoke cake and large order cancellations may forfeit deposits if cancelled within a certain timeframe. Details will be provided at the time of quotation. Refunds are issued at our discretion and generally not offered for custom items once production has commenced.

5. Delivery and Collection

Delivery options and associated charges vary by location and order size. You will be informed of these costs during the ordering process. If products are collected from our premises, it is your responsibility to ensure safe transport. Oceanic Bakes cannot be held responsible for damage to products once they have left our care.

6. Intellectual Property

All content on this online platform, including but not limited to text, graphics, logos, images, and the compilation thereof, is the property of Oceanic Bakes or its content suppliers and protected by copyright and intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.

7. Limitation of Liability

Oceanic Bakes will not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use our services or products.

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the service.

10. Contact Information

If you have any questions about these Terms, please contact us at:
Oceanic Bakes
14 Coral Way, Unit 3A
Brighton, East Sussex, BN2 1WF
United Kingdom
Phone: +44 1273 654321